Making Sure You Receive SERC Email
Whether you've signed up for an email list hosted by SERC or have a SERC account and want to reset your password you'll need to be able to receive emails sent to you by SERC. Unfortunately, despite our best efforts some of these emails can end up incorrectly marked as 'Junk Mail'. In some cases these messages are invisibly deleted by your local email system and never even show up in your 'Junk' folder. This page provides guidance for you, or your institution, to ensure that email from SERC gets through.
Add SERC to the List of Senders that Shouldn't be Marked As Spam
Most email systems provide a mechanism where you can indicate specific email sources that should never be considered Junk Mail (Spam). If you add SERC's information onto your list it will greatly reduce the chance that future emails from SERC end up in the Junk folder. The exact details vary depending on what program you read your email through and what email service you (or your institution) uses. Here are some examples for common email environments. Your local institution's tech support folks can also likely help you set this up. The key detail to know is that all SERC email will come from the serc.carleton.edu domain. In most cases you can add this address to so-called 'whitelist'. In some cases it will be useful to know that the specific server the emails will come from is o1.em.serc.carleton.edu and it's IP address is 220.127.116.11.
Microsoft Outlook and Office 365
Add @serc.carleton.edu to your safe senders and safe recipients lists
Create a filter for @serc.carleton.edu that prevents it from being marked as spam
For Other Email Environments
Ask Your Institution's IT Department to Fix the Problem for Everyone
At many institutions there are multiple people who receive email from SERC. In these cases it can be more efficient if the central computing organization who runs the campus email service makes a global change so that all SERC email gets delivered rather than marked as spam. In many systems this is possible. Here are some instructions:
Whitelist our IP address (18.104.22.168) with:
More Information for your Campus IT Folks
Here is some more detail about SERC email that may be useful to share with your campus IT department so they can understand why they might want to whitelist our IP address:
SERC (https://serc.carleton.edu) is an office of Carleton College that runs a variety of grant-funded programs to improve science education. As part of our work we run a large number of email lists that faculty in our programs use to communicate with each other. We also send emails related to accounts faculty sign up for within our system (e.g. to share their professional work). All the emails SERC sends are opt-in communications and related to the non-profit work taking place in these academic projects. All our mail is sent via sendgrid's mail service through a dedicated IP address (22.214.171.124) which is only ever used for SERC email. We send over a million emails each year and have no complaints from our community about our email being 'spammy'. We have never been blacklisted and a follow all standard best practices (valid SPF and DKIM, unsubscribe links in all emails, etc...). Despite this we find that many of the faculty we work with find some emails we deliver for them--often communication between colleagues at other institutions about projects they are actively working on -- get incorrectly marked as junk. In some cases email systems are accepting messages from us and then deleting them in ways that are invisible to individual users (i.e. the messages aren't routed to user's Junk folders). As May 2017 this problem is most acute at campuses that use Office365 for institutional email. Since we often work with multiple people at each institution we find it's most effective to have our IP addresses whitelisted for the entire campus, rather than rely on individual faculty members knowing about the problem and successfully whitelisting our address. So we (and the faculty at your institution who work with us) would appreciate your adding our IP address to a campus email whitelist so that our emails don't get incorrectly marked as spam. If you have questions feel free to contact Sean Fox (firstname.lastname@example.org)