Managing Service Expectations

Managing Service Expectations
EC 2016

File 96701 is a 1.4MB Acrobat (PDF)
Uploaded: Jul26 16
Last Modified: 2016-07-26 13:40:16
https://serc.carleton.edu/download/files/96701/managing_service_expectations.pdf

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Sarah Penniston-Dorland and Cynthia Hall
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