Managing Service Expectations

Managing Service Expectations

File 178281 is a 1.7MB PowerPoint 2007 (.pptx)
Uploaded: Jul12 18
Last Modified: 2018-07-12 17:48:13
https://serc.carleton.edu/download/files/178281/managing_service_expectations.pptx

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Provenance
Sarah Penniston-Dorland and Anantha Aiyyer
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